This web site is owned and operated by Cache River Pty Ltd trading as MASBiz (ABN 20067050408).

Protecting privacy of the individual is a very important issue and MASBiz believes that due respect for all manner of personal information in all formats is essential for the fostering of trust. This document explains how and why MASBIZ collects, uses, administers and stores personal information and what controls have been put into place to ensure that you have a right over your information that has been entrusted to us.

MASBiz will:

1. Comply with the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000;

2. Comply with the spirit and intent of privacy law by maximising the secure management of personal information within a privacy framework; and,

3. Review and amend this policy as need arises in order to comply with all privacy obligations contained in associated legislation not necessarily relative to Queensland where MASBiz resides.

Acceptance

By using this site, you agree to the Internet Privacy Policy of this web site as stated on this web page.

Collection of Information

Where we need consent as a requirement of the Act and the National Privacy Principles, we will request consent and state:

1. What MASBiz intends to do with the information.

2. The forms of safeguard applied to that information.

3. The individual right to have access to the collected information in the final format applied by MASBiz.

Personal and private information is essential for the carrying out of our business and the provision of services but that information will only be that which is necessary to fulfil MASBiz’s business commitments.

When MASBiz is contacted, a record of correspondence may be kept as a file and any electronic communications will also be stored accordingly.

MASBiz will always use fair and lawful means of collecting personal information and we will take all necessary steps to ensure that your personal information is accurate. We will take reasonable steps to ensure protection from mis-use, unauthorised access, unauthorised alteration or copy mis-use. We will take reasonable measures to ensure that permanent destruction of all information no longer needed takes place. Any such information due for destruction that is considered as the owner’s right to destroy will be made available as that right upon request in writing.

Every effort has been made to protect internet privacy. There are inherent risks associated with electronic transmission of data and therefore you as the provider of information must take reasonable steps to ensure your information transmission is protected.

MASBiz will ensure that our identity is clear and that there is a direct access channel for all matters related to a privacy matter.

Right of Access

Individuals requiring access to their personal information will be required to do so in writing and MASBiz will acknowledge that request within 14 days of contact. Receipt of such information will be required upon delivery.

You may request access to personal information that MASBiz holds about you by writing to jacques@masbiz.com.au. You do not have to provide a reason for requesting access.

Where MASBiz holds information that you are entitled to access, MASBiz will endeavour to provide you with a suitable range of choices as to how you access it.

If you believe that personal information which MASBiz holds about you is incorrect, incomplete or inaccurate, then you may request amendment. If MASBiz does not agree with the need to amend information then a note will be attached to that personal information stating that you disagree with it.

Security of Information

MASBiz will use a combination of physical barriers, e.g., locked file storage, alarm systems, access permissions and administrative protocols to exclude unauthorised access to stored personal information.

Disclosure

MASBiz will not release your information to any other party except information related to delivery of goods and/or services, warranties and provision of advice from suppliers. Personal information will be protected by the third party involved with this service as all involved with the above services have their own privacy policies approved by MASBiz.

All third parties with right of access for legal reasons including the Franchisor’s legal advisor have a privacy policy approved by MASBiz and additionally are required to comply with strict legislation related to client confidentiality. Release of your personal information for legal reasons will be obtained in writing from you prior to third party access.

MASBiz is permitted to use or disclose information held about you where we reasonably suspect that unlawful activity is being engaged in or disclosure is required by the legal process of investigation.

Third Party Links

Our Website contains links to third party web sites and MASBiz cannot confirm that those third parties will or will not collect information about you. MASBiz cannot be held responsible for the privacy administration of third party web sites and so warns users to investigate the privacy statements on such sites prior to proceeding with information searches.

Complaints

MASBiz will investigate any complaint relevant to this policy and will make every effort to resolve a matter in the first instance. You will be directly involved and informed throughout the investigation process and your satisfaction will be sort at each step completed. Your contact is jacques@masbiz.com.au.

If you are not satisfied with the outcome or the process you are entitled to have an independent person, usually a Commonwealth Privacy Officer, enter into an investigation on your behalf.

Review and Ammendment

As necessary and from time to time, MASBiz will review and amend this Privacy Policy in line with administrative, procedural and legislative changes.

Cookies

Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

Further Information

If you require additional information regarding your privacy please visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.